Refund policy

Return & Satisfaction Policy — HSSJ Gifts

At HSSJ Gifts, every item is handcrafted with love and care. Your satisfaction means everything to us — if you're not completely happy with your purchase, we will make it right.

Our Promise We stand behind every product we make. If you are unsatisfied with your order for any reason, contact us and we will offer a replacement, exchange, or full refund — no hassle, no questions asked.

How to Contact Us Email: hssjgifts@gmail.com Phone: (513) 348-7479 Or through our website: hssjgifts.com/pages/contact

Timeframe Please reach out within 30 days of receiving your order.

Personalized Items Because our products are custom-made to order, we ask that you double-check all names, dates, and details before submitting your order. However, if we made an error on our end, we will replace it immediately at no cost to you.

Damaged or Lost Orders If your item arrives damaged or doesn't arrive at all, contact us right away and we'll send a replacement or issue a full refund.